"I am so pleased with Rusty and the professional manner he handled our transaction from start to finish. After I signed the contract to list the house with him, he took over and I sat back while he handled everything. He kept in touch letting me know what was transpiring and allowing me to sit back and relax. I believe we sold the house in about a weeks time having a few offers prior to the offer I accepted. He was there at closing and he did really seem to care about me and my family during our grieving time for the loss of our mother. Closing was a bitter sweet day and it is sad to know we will not be in the house any longer as a family after many years sharing loving times there. My stepfather built the house in 1946 and there are many happy memories there with my step sisters and my siblings. I hope that new tenants enjoy the house as much as we did and plenty of back yard for Easter egg hunts for the kiddos.
I will recommend Rusty highly to everyone that needs a realtor. He is professional and knows the business. He will never know how much I appreciate him. I believe this young man will make it big one day soon.
Brenda Harris, executrix
Louise Donahue Estate
–Mar. 12, 2019
"Rusty was absolutely terrific! We appreciated all his knowledge on the renovation process and his contacts with vendors. We were nervous about the timing of a sale and purchase but he made sure it worked perfectly. We highly recommend rusty! "
–Jan. 18, 2019
"Rusty was just awesome, he communicated with us almost every day. When we first meet with him he told us he was going to make it happen and he did. That meant so much to us, he made us fill like we where is only clients. Just a great experience working with him."
–Jan. 3, 2019
"Rusty did a great job communicating and keeping us updated through the process. "
–Jan. 2, 2019
"Rusty Underwood is very knowledgeable when it comes to the real estate business. He made it extremely easy for me trying to coordinate purchasing a new house and selling my old home at the same time. He also put me into a position where I was able to net an above average market value profit on my home. Rusty is a real go getter in this business and he works very hard for his customers."
–Nov. 15, 2018
"Rusty is wonderful and very knowledgeable. We are very pleased with his services and support."
–Oct. 18, 2018
"Rusty was a tremendous help in my purchase of my first home two years ago. He laid everything I needed to expect out, and was quick to respond. He listened to exactly what I wanted and what I didn't want in a home, and helped me find the perfect fit. He walked me through the closing processes, and offered help in referencing contractors.Now two years later, he has helped me sell that first home, and starting the process all over again. It really has made what could be (and usually is) a stressful situation, become an easy transition. His professionalism and loyalty to his customers is above a 5-star rating. I highly recommend Rusty. Keep up the good work, friend."
Erin C Nuckols
–Jul. 12, 2018
"Great experience with Rusty: responsive, transparent, knowledgeable, informative and an advocate through the entire process. Would highly recommend."
–Jul. 2, 2018
"Rusty Underwood was an amazing agent, he made the daunting task of buying our first home easier and exciting! Thank you Rusty!"
–Jun. 25, 2018
"Rusty is very knowledgeable and very helpful. He helped us through the entire transaction even though I am pretty experienced in the industry myself, he is exactly what I would expect of an agent"
–Mar. 2, 2018
"Rusty was an amazing realtor who was very professional and straight forward. He brought a smile and knowledge to every encounter. We are grateful for the opportunity and he will forever be our realtor."
–Feb. 27, 2018
"Rusty did a great job!! He was very professional. Since I do not live in the Lexington area, it was nice to have someone that always kept me updated and informed before I had to ask.
I would recommend him to anyone, he was the best!!"
–Feb. 20, 2018
"Rusty sold our home in less than 48 hours and we felt compelled to allow him to help us build our new home. He was upfront during the whole process and ALWAYS took our call even during the difficult "wait time" when it seemed like forever to get the build process moving at a faster pace."
–Nov. 14, 2017
"Rusty went above and beyond. Couldn't have asked for a better agent!"
–Sep. 6, 2017
"Rusty was AMAZING. We explained how we were not in a rush and the specifics of what we were looking for in a new home. He contacted us promptly when a new home came on the market that would meet our needs and always made time to show us places. Rusty also has very good knowledge of the Lexington housing market and could help us figure out the best price for each option. I would highly recommend him to my friends and family as a realtor."
–Jun. 23, 2017
"Rusty Underwood is not only our friend but he is our trusted realtor. Rusty provides us the trust that we need when making home buying decisions. This is our second home with Rusty and I can't imagine not having him around for the next one. He is someone I consider and expert in his field!"
–May. 2, 2017
"Rusty has always been professional and is available any time to talk about concerns or discuss ideas I might have about purchasing or selling homes. He has gone above and beyond and Milestone is lucky to have such a dedicated employee."
–Apr. 25, 2017
"Sheila and I first met Rusty 3 years ago while we visited and open house on a new Ball subdivision. We had listed the home we currently lived in with another realtor and had an offer on it but to make a long story short that realtor was not completely up front and had actually hid some important information from us that gave us pause so the sale did not go through at that time. Rusty at that time had us ready to build a new home and when this happened to us, we had to back out on plans to build a new home. Finally this past February, we decided to try our luck again and sell the current home and purchase/build a new one but this time we called Rusty and he could not have been more empathetic and understanding and we sold it within 48 hours of the listing and everything was flawless with all the details taken care of by Rusty. We are currently building in Canewood in Georgetown and Rusty took care of that for us also. Rusty is my newest BEST friend for his ethic and sincerity."
Shelia & Dale
–Apr. 18, 2017
"Rusty Underwood is the most honest realtor I have ever met or had dealings with! Fi he says he is calling you back he does it! Never have had to call because he did not return my call! I just wish Ball homes was as fair and honest as Rusty!"
–Mar. 22, 2017
"Rusty was amazing. He really listed to what we were looking for and guided us through every step. He was great working with and we were astonished as to how quick we found and bought our house! They are there anytime that you may need to ask questions which made the process so much easier!"
–Mar. 6, 2017
"Rusty did a wonderful job. He has been very helpful and knowledgeable
He made the whole process easy for me. I highly recommend him"
–Jan. 2, 2017
"Rusty Underwood was our help at the we needed! Alway there, and answered his phone!"
–Oct. 7, 2016
"Rusty Underwood is top notch! He took great care of us!"
–Oct. 6, 2016
"Rusty Underwood was great throughout the entire process, and my home sold in three days!! I would highly recommend him to anyone buying or selling a home."
–Aug. 19, 2016
"Rusty Underwood was the consummate professional, and I would have been lost without his guidance, assurance, and recommendations. Milestone is lucky to have him!"
–Jun. 30, 2016
"Rusty did a wonderful job selling my house!"
–May. 2, 2016
"Rusty was very helpful and professional. He was always available to assist us. Great experience!"
Nathan & Danielle
–May. 2, 2016
"Rusty Underwood was the utmost professional. He went above and beyond in every situation. I would highly recommend him. Also,, he sold a home for me in 6 weeks after it had been with another realtor for 6 months. I was very disappointed with the first realtor. Rusty was the opposite of her in every way."
–May. 2, 2016
"From day one of meeting Rusty,, we had lots of questions about building a home,, the process,, etc. Rusty went above and beyond anything we could ask for. Some requests (like meeting us at the lot before signing the contract),, while silly,, meant a lot to us and he not once questioned it. Anything that ever came up while the house was being built,, we asked and he promptly responded,, whether it was a genuine issue (very few) or just our impatience which took his reassurance that everything was okay to help us feel better. We could not have asked for a more patient,, understanding and kind real estate agent than him nor could we have asked for a better builder than Ball Homes. We pray that he is blessed even more than we were with our new home."
Robert and Amanda
–Apr. 25, 2016
"Rusty is a consummate professional. We'll never use another realtor."
–Jan. 18, 2016
"Rusty went well above and beyond my expectations. He's definitely an asset to Milestone. Thank you all!"
–Dec. 20, 2015
""Rusty helped me buy my first home,, and I highly recommend him to anyone. He is professional,, reliable,, and extremely hardworking. He was in constant contact with me throughout the entire process,, always making time to talk (despite a 3 hour time difference) and always willing to negotiate in order to get the best deal possible. He went above and beyond to make sure that I was happy with everything from start to finish and made my first home buying process a very smooth and positive one. Anyone who chooses to work with him will have an excellent realtor and experience. Thank you so much! ""
–Nov. 30, 2015
"Rusty made selling my home and buying a new one a breeze. I cannot say enough good things about Rusty. He is as professional and knowledgable as they come, in any profession not just real estate. Rusty kept me informed throughout the entire process and coached me through situations I was not familiar with. Not only did Rusty sell my house much quicker than I anticipated but found my family our dream home. Whether you are a seasoned veteran in real estate or thinking of buying your first home, I would recommend Rusty to any and everyone. He is one of the nicest most genuine people I have ever met. He is fast to respond with any questions or concerns and with his vast knowledge of contracts and real estate he is one you can rely on. Thank you again Rusty, you went way above and beyond my expectations!"
–Nov. 18, 2015
"My husband and I met Rusty Underwood at an open house we were perusing on a Sunday afternoon. As it turned out that home didn't work out for us but Rusty patiently and diligently searched and searched with us for the right home,, came to our current home and listed it for us,, found our new home and helped us find the right people to do a remodel on the new home. Throughout this process I have never met anyone more professional,, thorough,, where we always felt we were his only clients,, honest and straightforward! We made a friend in the process. I would encourage anyone to contact and meet Rusty. Once they do,, they will understand all I am saying. He is wonderful."
–Oct. 30, 2015
"We were very happy with our service from Milestone Realty."
Andrew & Agnieszka
–Sep. 22, 2015
"Rusty recently helped us purchase our first home and we could not have done it without him. His knowledge,, expertise and professionalism made the whole experience a lot easier and less overwhelming then we feared. Rusty was always available to talk us through each step of the home buying process,, at our own pace. We would recommend him to anyone looking for a house."
–Aug. 31, 2015
"We can't recommend Rusty enough! He is a true professional and excellent at what he does. Rusty went above and beyond to help us in buying our home and to ensure we were comfortable with everything along the way. He knows the business,, the city and,, with a background in construction,, about homes in general."
–Aug. 31, 2015
"Rusty is truly one of the best people I have ever dealt with on properties. Truly a great addition to your company."
–Jul. 2, 2015
"Rusty was very knowledgeable and helpful throughout my first home buying experience. He was there anytime I needed him or had questions,, and being a first time buyer,, I had a lot. He also really knew the area/market. I am really glad I chose him as my realtor,, he found me a great home that I love. I would highly recommend him to anyone buying a home!"
–May. 21, 2015
"Rusty helped my wife and me buy a home in Lexington in 2014. We were moving in from out of state which made the process more difficult for us. I could not have asked for a better realtor to be our advocate and feet on the ground during that process as often he had to handle meetings and look at properties without us actually being present. Even after we had closed on our home,, Rusty has continued to remain available and helpful; he has become a friend. I would unequivocally recommend Rusty to anyone looking for a home in the Central Kentucky area."
–May. 5, 2015
"Rusty Underwood is amazing. Extremely professional and knowledgeable regarding numerous things. He is going to go far."
David & Marianne B.
–May. 4, 2015
"I really couldn't have been any happier with my experience with Rusty. I always felt like I was in great hands!"
–Apr. 3, 2015
"Rusty had a wealth of knowledge about the neighborhoods we searched. He also had personal relationships with every agent we crossed in the research phase. His local ties were obvious throughout the process. Not only did he help me pick out the perfect house,, but he worked with me to find a great contractor as well. His dedication and service to clients is obvious. His work ethic is likely unparalleled. Communicating with Rusty was always timely and efficient. I have recommended him to both family and friends. They had great experiences working with Rusty as well."
–Mar. 31, 2015
"I can't say enough about the experience my family had with purchasing a home with Mr. Underwood. He was open,, honest,, and professional. Mr. Underwood made the process of purchasing a house simple,, there was no complicated back and forth between the seller and us,, quick and simple,, and in today's world that is a must have with everyone's busy schedules. I will be using Mr. Underwood's professional service again,, and I would highly recommend him to anyone looking to buy or to sale a house."
Tammye and Greg
–Feb. 23, 2015
"Rusty did a great job. I would highly recommend him."
–Nov. 3, 2014
"We cannot say thank you enough for everything you have done to make our home buying experience fantastic. You were instrumental in making our transition to KY enjoyable and educational. We truly appreciate not only the support you provided in helping us become familiar with the area,, but the personal touch you added to the home buying experience. We have gained not only a realtor,, but a friend."
Jay and Jenn
–Oct. 14, 2014
"Rusty was amazing and so helpful during our first time home buying experience! Recommend him to everyone!"
William & Julia B.
–Oct. 1, 2014
"Excellent Realtor. Will recommend to many people."
Brian & Sarah
–Jul. 7, 2014
"Rusty was a great realtor and was extremely helpful going through the process with me. I am a first time home buyer and had a lot of questions. He always went above and beyond to make sure I understood everything and was making the right decision. I felt very well represented and love the place I ended up purchasing!"
–Jun. 30, 2014
"After lots of looking on our own and trying out a couple different agents it was such a relief when we found Rusty! As first time home buyers my husband and I had lots and lots of questions. Rusty took the time to answer them for us and/or find us the answer. His knowledge,, professionalism and immediate response time is what sets him apart from his competitors. He was there for us from the very beginning until the very end. He made it a relaxing,, stress free,, fun process. During the process there were a handful of people who had to be contacted to get the house bought and his referrals were very beneficial. I definitely recommend Rusty to any clients looking to buy,, especially first timers!"
Alex and Lyndsay
–Apr. 25, 2014
"We bumped into Rusty at an open house and cannot be happier with the resulting relationship. He restored our faith in the home buying process. Rusty guided us through each phase with confidence and we were secure in the knowledge that Rusty truly knows his profession. We found his advice and knowledge to be dead on every time and his interest was only in our best interest. Rusty conducts himself with pride and integrity and has culled a relationship with other professionals in the business of equal caliber,, whether it is a loan officer,, a home inspector or a carpet cleaning company. We believe Rusty is the best in the business and would highly recommend him for all your real estate needs. We firmly believe we have forged a relationship for life."
Alan and Lori
–Apr. 1, 2014
""Rusty was one of the first people I met in Lexington,, even before we actually moved here. He,, on a very short time limitation,, found us a wonderful rental home and then quickly started looking for available homes to purchase in the area we desired. Needless to say,, he found us the perfect home within a very short time period. Rusty is not only incredibly responsive and knowledgeable about the Lexington real estate market,, he is a great guy and I am glad to call him a friend."
–Oct. 29, 2013
"Having just recently moved back to Lexington my wife and I were in search of a Realty Consultant. After several suggestions from friends and doing some research we decided to go with Rusty Underwood from Milestone Realty Consultants. Instantly we knew we had made the right decision. Rusty's knowledge of the Lexington market,, real-estate transactions and all different types of financing made him fantastic to work with. He got a sense of what we were looking for and patiently work with us to find the house of our dreams. When we finally settled on a home,, Rusty's knowledge and relationship with the other Realtor help us get an unbelievable deal on a great home right where we wanted to be. I would recommend him to any friends,, family or strangers. Thanks Rusty!!"
Peter and Kelsea
–Oct. 15, 2013
"Mr. Underwood is personable. The advice he proffered was sound. He advanced our positions on the purchase price and repairs allowance very efficiently. I would recommend him highly to other potential clients without reservation."
–Sep. 20, 2013
"Rusty was great and I was so thankful for all of his help!"
Emily & Stephen
–Aug. 15, 2013
"Most people think of a Realtor as someone who shows them a house,, makes an offer on a house for them and that's that...at least that what we thought. Rusty Underwood,, our Realtor,, not only showed us a house,, he showed us OUR house. Rusty made our offer and it was accepted. That was the easy part. The financing and dealing with our Mortgage Broker was the difficult part. Or would have been the difficult part had Rusty not stayed on top of things and got the closing done. He is a Realtor who goes above and beyond most people's expectation of a 'typical Realtor' would be. If we ever need another Realtor,, we will not hesitate to contact Rusty."
Jeff and Lori
–Aug. 1, 2013
"Rusty did an excellent job as our Realtor. He was very knowledgeable and diligent. He kept us informed and up to date from beginning to end."
Charles and Judy
–Jun. 21, 2013
"Thanks so much and I wanted to let you know that when I started looking for real estate I dreaded the whole idea of what I felt would be a long drawn out experience of home buying. Looking back,, it was really pretty simple due to the fact that you always seemed ready and willing to assist with any questions or situations that needed to be dealt with.
Once again,, I say thank you and just keep doing what you are doing,, making your customers feel at ease."
–Jun. 1, 2013